Riptide Swim and Tri

If you need any help or can't find the answer to your questions, call or email us!

Customer Service Hours:

Tuesday - Friday: 10am - 5pm
Saturday: 11am - 4pm

Phone:

(703) 753-5111

Fax:

(703) 753-4114

Email:

info@riptideswimandtri.com

Mailing Address:

Riptide Swim and Tri, LLC
7320 Heritage Village Plaza
Suite 101
Gainesville, VA 20155

What are my payment options?

Visa
Master Card
Discover
Amex
Paypal

Will I be charged sales tax?

Sales tax only applies to residence living in the state of Virginia.
Current Virginia sales tax is 5%. Tax is not applied to shipping.

How do I order by phone?

We would be happy to take your order over the phone. Give us a call @ 703-753-5111 to place your order.

How long will it take until I get my order?

It depends. Orders are usually shipped out the same day if the order is received by 2:00 p.m. EST. However, this is not guaranteed, we do are best to get you the product as soon as possible. Next it depends on what shipping method you choose. We offer Ground shipping, 2 Day shipping, and next day shipping methods. We will use a variety of shipping companies to deliver your order in the best way possible. Ground shipping can take between 3-7 business days depending on where in the U.S. you are located. Your order will be shipped from our Gainesville, VA location.

What are the shipping rates?

U.S. Shipping Only
Order Total	Ground	2 Day	Next Day
Under $29.99	$5	$17	$25
$30 -$100	$10	$20	$35
$100 - $200	FREE* (AK & HI $12)	$20	$40
$200 - $799.99	FREE* (AK & HI $15)	$20	$55
$800 and up	FREE* (AK & HI $20)	$20	$55
	3-7 Business Days	2 Business Days	1 Business Day
* Not including Alaska & Hawaii

Do you ship outside the US?

Riptideswimandtri.com is still working on shipping internationally. We will work with you on a case-by-case basis, please call for more information. Our website is not currently set up to handle international orders.

Return Policy
Thank you for your purchase! We hope the entire order process has been a good one and that you’ll find it beneficial when ordering with us again. If by chance you’d like to return an item under our “No-Risk 14-day Online Return Policy”, please adhere to the following:

1.) The customer is responsible for the cost of shipment on all returns being sent back to “Riptide Swim and Tri.” Any return shipping fees will be charged to the customer as well.

2.) No returns will be credited after 14 days. After that, items may be exchanged only per agreement with Riptide Swim and Tri. If you ship your product back to Riptide Swim and Tri and the 14-day period has passed, your product will not be accepted by Riptide Swim and Tri and will be shipped back to you AT YOUR EXPENSE.

3.) All items must be returned with the following:

The original tags and warranty information if there is any
A copy of invoice or receipt
Manufacturer’s original packaging
Written course of action desired (credit account, exchange, etc..) - see below

4.) Only wetsuits may be returned “test-driven” (for sizing purposes) within the 14-day window. All other items must be returned in brand new condition. Any damage or unreasonable wear on “test-driven” items will be charged to the customer at the discretion of Riptide Swim and Tri.

5.) Any damaged products must be reported to Riptide Swim and Tri within two business days of receiving your package. It is the customer and/or receiver's responsibility to hold onto any packaging materials of any package or product that is damaged and requires a claim to be filed by Riptide Swim and Tri. If this is not done, Riptide Swim and Tri does not guarantee that any reimbursement will be issued.

6.) If you need to return an item you purchased “in-store,” you must bring in a copy of the original invoice or receipt to receive store credit or your money back. The item must also be returned in perfect condition with the tags still attached. Again, you have 14 days after the date of purchase to make a “no-risk” return.

Riptide Swim and Tri again thanks you for your purchase. We take great pride in providing our customers with the best products and services possible.

How can I check my order?

You can check your up-to-the-minute order status by logging into your account and clicking order status.
Click here to check your order status

Price Matching
Our main goal is our customer's (YOUR) satisfaction. If you find a better price from another retailer we would like the opportunity to match that offer. Simply provide us with a documented offer (email, fax, national print ad, or link to their website) and we will verify the lower pricing. Then, once we can confirm that this dealer has the same product(s) and/or sizes in stock, we'll match their offer.

You can place your order with us either through our website or by calling us at 703-753-5111. For online orders, please let us know where you found this offer using the comments area of our online order form.

Please note that we do have to reserve the right not to match the offer for whatever reason. Let us know if you have any questions, and remember that we're here to offer you the best service possible.

Please understand that we offer discounts to a large number of groups, and it is just unfeasible for all of our employees to recognize or personally know which customers are members of a club or organization.

Furthermore, the discounts are partly designed to be a benefit for the members, and a reward for belonging to such groups. Consequently, it is important for the groups and organizations themselves that we require proof of membership; otherwise the benefit looses its meaning.

Please note that our system does NOT allow us to store discount codes attached to the customer information, and at the same time assign an expiration date. Because membership to the various groups changes often, we rely on the membership cards in order to offer the valid corresponding discounts.